Britches ‘N Stitches (BNS) prefers to purchase the garments we embroider.
COPY RIGHT
Britches ‘N Stitches (BNS) is committed to the legal use of copyrighted materials of others. BNS has the sole discretion to reject any order containing material that we consider libelous, defamatory, obscene, profane, portraying irresponsible use of alcohol or other substances, advocating persecution based on gender, age, race, disability, national origin, or containing explicit sexual content or is otherwise inappropriate.
BNS assumes no responsibility for researching or authenticating the rights held by any Customer to any trademark, as it relates to any design or logo reproduced on behalf of a Customer. Any and all liability for any act of trademark infringement rests with the Customer and the Customer shall indemnify BNS against any and all actions resulting from trademark issues. BNS may, at any time, request an authorization letter from the president of the company that owns the trademark, authorizing BNS to use their logo, trademark, or design.
ALL ORDERS FINAL AS PLACED
Once confirmed by Customer, either through verbal authorization, in writing or by electronic transmission ALL ORDERS ARE FINAL. Any changes requested to be made to an order after confirmations are made at the sole discretion of BNS. Should BNS agree to change a confirmed order, the Customer will be charged a $25 change or order fee, and most likely these changes also will require a change to be made to the invoiced amount, the production schedule and the completion dates for production and shipping.
Once confirmed, any errors, inaccuracies or omissions made during the placement and/or production of an order shall be the sole responsibility of the Customer.
COLOR MATCH / THREAD
Due to the variations inherent in the processes used in producing embroidery designs, BNS assumes no responsibility and makes no guarantees regarding exact color matches of product or production, either within an order or in a reorder. Note that like-name colors used by apparel manufacturers are not necessarily an exact shade match. PMS color systems will be used to determine the nearest match to thread or ink.
Amann Isacord and ARC threads are used by BNS. Sufficient thread colors are maintained in the shop to complete most designs. Special Order colors may be obtained at $10/ spool and in sufficient quantities to complete a project on multi-head machines at the customers’ expense.
ORDER CANCELLATION
No cancellations of orders will be accepted after receipt of confirmation, except with the express written consent of BNS. If consent to cancellation is provided by BNS, the Customer will be invoiced $50 plus the cost of all labor and materials used, changed, or provided prior to the consented cancellation notice. In the case of an order cancellation prior to production, all returns of undecorated product to the mill or distributor from which it was secured will incur a 25% re-stocking fee (with a minimum restocking fee of $20). Invoiced amounts will be billed to the Customer.
ERRORS AND RETURNS
Unless a clear production error has been made by BNS that is in obvious conflict with the specifications provided on the confirmed production order, NO RETURN OF DECORATED MERCHANDISE WILL BE ACCEPTED. BNS retains the sole and complete discretion to authorize (or refuse to authorize) the return of any product purchased by the Customer. ANY AND ALL RETURNS MUST BE PRE-AUTHORIZED BY BNS. THIS PRE-AUTHORIZATION IS ONLY COMPLETE UPON PROVISION OF A RETURN AUTHORIZATION NUMBER AND RETURN SHIPPING ADDRESS.
Any replacement goods requested by the Customer for an order already completed and for which BNS does NOT acknowledge a production error will require the Customer to place a new production order with BNS. No replacement goods will be provided unless BNS clearly states so in writing. Further, if a production error is made and acknowledged by BNS in writing, then corrected replacement goods will be provided to the Customer once the goods shipped in error have been returned to BNS.
All returns must be made as directed by BNS. Therefore, the Customer shall be required, prior to making any and all returns, to prominently write a Return Authorization Number on the box in which the product is to be returned, along with the proper return shipping address. BNS shall provide both the Return Authorization Number and the return address to the Customer prior to ANY return shipment.
The amount charged for the outbound shipping of the product(s) to the Customer is not refundable under any circumstances. The cost of return shipping back to the return address provided by BNS (i.e. all return freight and /or delivery charges) is the responsibility of the Customer. Returns will only be accepted for goods that have not been worn, washed or altered in anyway, and only if the product is in the same new and unblemished condition as when it was shipped.
Further, no returns will be authorized or accepted for any product unless a Return Authorization request is made by the Customer within 24 hours after delivery of the goods to the Customer. Defective products must have tape placed over flaw before returning. Refunds will be issued at the invoice price of the returned goods less any restocking fee, and will not include a refund or credit for any shipping charges. All refused and/or unclaimed shipments will be held by BNS for new shipping instructions, but no refunds will be provided or credits issued simply because the Customer refuses to accept a shipment of products.
SHORTAGES
Any product shortage found by the Customer requires notification to BNS within 24 hours of delivery receipt. Notice of shortage may be made by email, fax, or phone. Every effort will be made to ship missing items within 48 hours of notification. All shipments of missing product shall be sent UPS Ground; no overnight shipping or rush processing will be provided to replace missing inventory. Failure to notify BNS within 24 hours of delivery receipt will act as the Customer’s agreement and acknowledgement that all goods ordered by the Customer have been received by the Customer in full and in good, usable and or merchantable condition.
SUBSTITUTIONS
If any of the product colors or sizes ordered by the Customer are not in inventory, BNS reserves the right to substitute similar colors or sizes at its sole discretion. Typically, BNS will not substitute style numbers but reserves the right to do so when the styles ordered are nearly identical to a suitable replacement style.
If no suitable product substitution is available for shipment, an email notice concerning the unavailability or product will be sent to the Customer (generally within 24 hours of submitting the original order, but no such guarantee of this time frame is made). The original order submitted by the Customer will be placed on hold by BNS until such instructions are received from the Customer via email, phone, or fax.
SHIPPING
BNS ships all orders via UPS Ground. If a deadline is provided to BNS by which the product must be received by the Customer, then the method of shipping may require the use of expedited Overnight or Second Day shipping to meet that deadline. BNS reserves the right to select these expedited methods of shipping when a deadline is listed and the Customer agrees to pay for the additional costs involved with the said expedited shipping. If expedited shipping is not to be used, then the Customer must make a notation on his or her order stating that only Standard Ground Shipping Services are to be used regardless of shipping deadlines.
BNS is not responsible for loss or damage of products in transit. The Customer will be responsible for checking shipment upon delivery for total product count and condition. Any shortage in total product count or evidence of damage to goods must be noted and reported to the carrier’s office. All claims must be filed with the carrier within 24 hours from the date of loss or damage.
Shipping Timeline Information
We begin to process all orders as soon as we receive them. The shipping date depends on whether we have the color and/or style of item and the time allotted for decorating the item with embroidery or heat transfer. If the item is a predecorated item, the item will ship out of our location within two business days.
CHARGE-BACK FEES AND OTHER BANK FEES
The Customer will be charged a $25 service fee for all checks/ or other payments that are returned for insufficient funds, closed accounts, or Stop Payment orders. BNS will attempt to collect the original purchase amount and any additional collection fees prior to turning them over to a collection agency or State Agencies.
The Customer understands and agrees that all products purchased, produced and shipped are considered a final sale for which no refunds will be given or provided. As such, the Customer agrees and acknowledges that by purchasing any product from BNS, the Customer shall be solely responsible for and shall bear (and/or reimburse) BNS for any bank fees, charge-back fees, or fees billed or charged to BNS from any credit card company, merchant bank or other source of payment that is issued at the request of the Customer outside of the expressly provided methods of return. Stated another way, should the Customer request a refund or charge-back from any credit card company, merchant bank or other source of payment processor against the purchase of BNS products, and should said card company, merchant bank or other payment provider debit any portion of an invoice payment made to BNS and thereafter impose any fees to BNS at the request of said Customer, Customer shall reimburse BNS for the amount of said charge-back fee and the initial purchase amount (the “total amount”). Further, by purchasing any product from BNS, the Customer expressly authorizes BNS to collect the stipulated payment/charges to be made to the Customer’s credit card account or checking account in the amount of said “total Amount” plus a twenty-five percent (25%) administrative fee to cover the costs and time involved with this payment re-collection process. The Customer acknowledges and agrees that the policy set forth in this paragraph provides for reimbursement to BNS for charge-back or bank fees incurred, is fair and reasonable and is not a penalty clause or provision.
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